Kerbside Delivery Process:
We aim to make the delivery process smooth, convenient and accomodate requests whenever possible. Normally, deliveries are undertaken by our 3.5t flatbed trucks (equipped with a mini Hiab crane).
We will always make every effort to deliver your goods as close as possible to your requested location but we are unable to move goods further than hard road access allows.
It can be hugely helpful if you can provide a what3words reference of your location when placing your order.
Our drivers are experienced, skilled and will take a practical approach to the safe handling of your delivery. With safety as our top priority, they will assess whether it is reasonable to offload in any unusual scenarios (over fences, into tight spaces etc.)
Stairs, steep slopes and slippery surfaces are generally not suitable for deliveries and alternative locations must be sought if anything is deemed unsafe by the driver.
We usually achieve a very short turnaround time for deliveries within a 50 mile radius - around 5 working days. This can extend at peak times of year but we've also been known to manage same day deliveries when conditions allow. Again, we are able to be flexible and we will endeavor to deliver at a time convenient to you from 9am to 4pm Mon-Fri.
It is helpful when placing your order if you can let us know any day/time you cannot accept delivery as well as any restrictions on access. The more information you can give us, the smoother the whole process can be.
For most deliveries using our own vehicles we will charge £2+vat per mile from our postcode (EH46 7HL) to the destination postcode.
Deliveries requiring an external haulage contractor, forklift offload, offroad access or any other special requirement can be arranged by contacting us and are £POA.