Firewood Delivery Information
Bulk Bag Delivery Process:
All our deliveries are made using our own small fleet of vehicles. Our two trucks are 3.5 tonne flatbed trucks with small Hiab crane arms to aid in the offloading. We will always make every effort to deliver your goods as close as possible to your requested location but we are unable to move goods further than hard road access allows. The crane will extend to roughly 3 metres from the edge of the vehicle so can allow for some degree of flexibility but the majority of our deliveries will be made kerbside or into a driveway if space allows.
Most of our deliveries are fulfilled by one person. If you’re not going to be in when we deliver, please give us instructions on where you’d like your goods to be placed.
For restricted access, please get in touch with us to discuss a solution. If ordering firewood and access is limited, we’d recommend our barrow bags or net bags which can be wheeled on a trolley along pathways.
Barrow Bags / Net bags
Particularly popular in the city, or where crane access is not possible, we offer barrow bags. These can be wheeled up garden paths and into ground floor stairwells. Very steep ground or flights of stairs will not be possible but the delivery person will do everything within reason to be helpful. Net bags are always an option for particularly difficult to reach places.
We always aim to deliver your goods within 5-7 working days of placing an order. During busier periods, this can sometimes take longer. We will confirm your delivery date with you, usually by text, email or telephone prior to delivery. If you have any specific requirements, please get in touch with us or leave us a comment on your order and we will do our best to accommodate these. Normally our deliveries are made between 0900 and 1630, Mon-Fri.
The basket page will automatically calculate the correct delivery charge based on your order and postcode. Below is a table detailing how these charges are applied based on the distance from our postcode (EH46 7HL) to the destination.
Please note that we define a bulk item as:
- 1 bulk bag
- 3 barrow bags
- 10 net bags
- 10 packs of Hotties heat logs
Please note also that small products such as kindling do not incur any additional shipping charges but that they cannot be ordered unless in in combination with larger products. This means that it’s a good idea to stock up on kindling when you buy your large bags of logs! Delivery prices shown below are inclusive of VAT at 20%
|No. of Bulk Items||0 - 10 Miles||10 - 20 Miles||20 - 30 Miles||30 - 40 Miles||40 - 50 Miles|